Privacy Policy

1. Introduction

CloudHedge Technologies Inc. ("CloudHedge," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our products (including CHAI Universe™, CHAI DART™, and CHAI Flow™), or otherwise interact with our services.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

Information you provide directly:

• Name, email address, phone number, company name, and job title when you fill out contact forms, request demos, or create an account.
• Messages, feedback, and other communications you send to us via email, forms, or support channels.
• Billing and payment information when you purchase our Services.

Information collected automatically:

• Device and browser information, including IP address, browser type, operating system, and device identifiers.
• Usage data such as pages visited, time spent on pages, click patterns, and referral sources.
• Log data including access times, error logs, and server interaction records.

Information from third parties:

• We may receive information about you from business partners, marketing platforms, and publicly available sources to supplement our records.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services.
• Process and respond to your inquiries, demo requests, and support tickets.
• Send you transactional communications related to your account or use of the Services.
• Send marketing communications about our products, events, and industry insights, where permitted by law. You may opt out of marketing emails at any time.
• Analyze usage patterns to improve our website, products, and user experience.
• Detect, prevent, and address security issues, fraud, and technical problems.
• Comply with legal obligations and enforce our terms of service.

4. Form Submissions

Contact forms and demo request forms on our website are processed through Formspree, a third-party form handling service. When you submit a form, your information is transmitted to Formspree's servers for processing and delivery to our team. Formspree processes data in accordance with their own privacy policy. We encourage you to review Formspree's Privacy Policy for details on how they handle your data.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: We share information with third-party vendors who perform services on our behalf, such as hosting, analytics, email delivery, and form processing. These providers are contractually obligated to use your information only for the purposes we specify.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid legal process, such as a subpoena, court order, or government request.
• Protection of rights: We may share information when we believe it is necessary to protect the rights, property, or safety of CloudHedge, our users, or others.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect usage data and improve your experience on our website. These may include:

• Essential cookies: Required for the website to function properly.
• Analytics cookies: Help us understand how visitors interact with our website so we can improve content and functionality.
• Marketing cookies: Used to deliver relevant advertisements and measure campaign effectiveness.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

7. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, regular security assessments, and employee training.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Opt-out: Opt out of marketing communications or certain data processing activities.
• Restriction: Request that we restrict processing of your personal information under certain circumstances.

To exercise any of these rights, please contact us at hello@cloudhedge.io. We will respond to your request within 30 days.

10. International Data Transfers

CloudHedge operates globally with offices in the United States, India, and Singapore. Your information may be transferred to and processed in countries other than the one in which you reside. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws.

11. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the revised policy on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

CloudHedge Technologies Inc.
33 Wood Avenue South, Suite 600
Iselin, NJ 08830, USA
Email: hello@cloudhedge.io